An inner sparkle, a smile, warm eyes that capture attention—all promote a feeling of instant welcome. We share a joy of life which inspires each of us to make the most of who we are, engaging others and infusing them with enthusiasm to rise above the ordinary.
We create fluid experiences. By being naturally confident and free from affectations we are more likely to create a connection with each other and with our guests. This is the core of all good relationships and the foundation of Relationship Hospitality.
In an ever-changing world, nothing stands still. We must move ahead or we will stagnate, losing our understanding of the needs of our guests and becoming surpassed by our competitors. By inspiring ourselves and each other with fresh thinking, new ideas and a passion for learning, we find open-minded ways of facing challenges and experiencing the joy of achievement.
Our service is heartfelt. It is genuine-- not contrived or forced, but sincere and authentic. We genuinely welcome our guests with the same delight as we would welcome them into our homes – and this is sensed immediately by our guests. The relationships we form with them come easily, since we are people who naturally bond with others. And when we say goodbye, we truthfully mean “please return soon.”
We have the sensitivity and vision to see beyond the obvious. To comprehend and appreciate how others are feeling and thinking. An intuitive nature is deeply understood rather than taught, sensed rather than processed. The more we embrace this, the easier it will become to understand people and help make their experiences more memorable.